⚠ Template only, not legal advice. Have a lawyer review before launch. Last updated October 13, 2026.
Seller Rules
- Originals only. No bootlegs, counterfeits, burned/copied discs or tapes, fan-made copies sold as official, or reproduction artwork sold as original.
- Describe it honestly. State the true condition (case, cover, disc/tape, tracking, mold, odors, missing inserts) and use your own photos of the actual item.
- Ship within 5 days using the prepaid label, packed so it arrives safely (padded mailer for discs, box for tapes and merch). Choose the right weight bracket.
- Respond to cases within 3 days. If you don’t, support decides.
- Keep it on Carver’s Hollow. No asking buyers to pay outside the site.
- Prohibited items: pirated or counterfeit media, weapons and realistic replica weapons, drugs, adult content, hate symbols, recalled or unsafe items, human remains or bodily fluids, live animals, stolen goods, and anything illegal to sell or ship.
You are responsible for losses
If a buyer is refunded because the item is lost (no delivery scan about 10 days after purchase), damaged, not as described or counterfeit, and you accept the refund or support decides it, you cover the cost: the item price, the original shipping postage and any prepaid return-label postage. (Carver’s Hollow refunds its own Buyer Protection fee.)
- If you haven’t been paid yet, it comes out of the payout we’re holding.
- If you were already paid, we take it back from your Stripe payout account.
- If there isn’t enough there, it’s recorded as a balance you owe and deducted from your future payouts.
Pack well and ship on time with the prepaid label to avoid this.
Breaking these rules can lead to removed listings, refunds charged back to you, and account suspension.